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Privacy Policy

Changes in Data Protection Legislation came into force May 2018 and I am legally obliged to provide you with the following information, and to ask you to give your consent for me to hold your personal data.

What is included under personal data?

  • The personal data I hold about you may include:

  • Your phone number, email address, postal address.

  • E-mails, SMS/Whatsapp messages we have exchanged.

  • The initial client form if completed

  • Brief notes for each session.

How do I store your personal data?

The personal data I hold about you may include:

  • Your initial client form human/animal is stored securely in a locked filing cabinet.

  • Your phone number is stored on my mobile phone, as are any SMS/Whatsapp messages and record of phone calls. 

  • Our e-mail correspondence is password-protected and my email service provider ensures that the emails are secure and encrypted.

  • Appointments are booked in my electronic calendar/diary.

Why do I need to hold your personal data?

  • In order to be able to communicate with you via phone, e-mail or post if necessary.

  • So that I have a record of your attendance and a note of important factual information that may be of significance in our sessions.

  • It is a requirement of my insurance provider.

​How long will I keep your personal data for?

  • My insurance provider requires me to keep client records for 7 years.

  • After 7 years from completion, all electronic data will be permanently deleted.

  • Your right to see the personal data I hold about you

  • The legislation states that you have the right to see the personal data I am holding about you.

  • If you wish to do so, you can ask to see your personal data, and I will be required to provide this for you within 40 days of your request.


When may I share your personal information with third parties?

  • There are a limited number of circumstances in which I may share your personal data and other information with third parties:-

  • Where required by a court of law.

  • If your safety or that of a vulnerable adult/child/animal(s) is imminently at risk.

  • If you request and/or give me consent to share your information with another health professional for the purposes of improving your care or that of your animal/pet

By booking an appointment with me, you confirm that you have read and understood the above information, and agree for your personal data to be held and processed by me in the ways and for the purposes described above.

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